Refund policy

 

Track Your Order

You can check your shipping status through USPS by following this link: [USPS Tracking]. Simply enter your tracking number for the most up-to-date information on your shipment!

Please note, some of our items are fulfilled through a third-party wholesaler. Unfortunately Faith & Freedom Boutique does not have an opportunity to quality check items before shipping. If your order is not to your satisfaction please contact us via email at Sales@faithfreedom.boutique and we will partner with you in solving this issue. We will accept returns within 7 days of delivery. Items must be unworn with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

All swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non-refundable.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@faithfreedom.boutique. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@faithfreedom.boutique.